A few weeks ago I was crocheting a baby blanket with Bernat Baby Jacquards yarn and ran into one skein that I had to stop and cut out bad yarn 19 plus times. I finally threw it away and wrote to the company with a complaint. They then sent me 4 skeins of their yarn. Yeah! It was like opening a Christmas present today. Thank you Bernat Yarns!
I love the way the Baby Jacquard's yarn works up. Always so pretty. I had the same problem with a skein of Caron One Pounder and thought about complaining, but I never did. Sounds like I should have! You will make some really pretty things with this, I'm sure. That's very good customer service from Bernat. I'll remember that.
ReplyDeleteI have had problems with yarn before and the company is always quick to respond and replace the problem yarn. Kudos to Bernat!
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